Terms & Conditions

3.1 Standard Package

Our standard service includes the design and development of a 4-page WordPress website consisting of:

• Home page
• Services or About page
• About Us page (if Services is chosen above)
• Contact page with functional contact form
• Mobile-responsive design compatible with common devices and browsers
• Domain registration credit (£15.00)
• Three (3) unique design concepts to choose from
• One (1) revision round covering copy and image changes only
• Basic SEO setup (meta titles, descriptions, headings)
• SSL certificate for secure HTTPS connection

3.2 What is NOT Included

Unless specifically agreed and paid for separately, the following are NOT included:

• E-commerce functionality or online payment systems
• Custom programming or bespoke features
• Content writing or copywriting services
• Logo design or branding services
• Photography or professional images
• Integration with third-party systems or APIs
• Ongoing SEO or digital marketing services
• Email hosting or email accounts
• More than 4 pages (additional pages available as extras)

3.3 Optional Extras

The following features are available at additional cost:

• Booking/Appointment System: £75.00 setup + £7.99/month (minimum 1-year term, see clause 3.4 for full terms)
• Gallery Page: £35.00 (one-time)
• Rush Delivery (5 Working Days): £50.00 (one-time)
• Regular Automated Backups (retained for 90 days): £5.00/month
• Additional pages: Pricing available on request

3.4 Booking System Minimum Term

The Booking/Appointment System is subject to a minimum 1-year contract term due to annual license costs on our backend.

Year 1 Total Cost: £75.00 setup fee (paid immediately) + £7.99/month × 11 months = £162.89

Subsequent Years: £7.99/month × 12 months = £95.88 per year

Early Termination: If you cancel the Booking System before completing the current contract year, the remaining months will be invoiced immediately as a lump sum payment.

Example: If you cancel the Booking System 6 months into Year 1, you will immediately receive an invoice for the remaining 6 months × £7.99/month = £47.94.

Independence from Hosting: The Booking System contract is separate from your hosting contract. If you terminate hosting services, you remain liable for any outstanding Booking System contract months. The lump sum for remaining months becomes immediately due and payable upon hosting termination.

4.1 Website Creation Fee

The Total Fee for website creation is £250.00, payable as follows:

• Deposit: £50.00 payable upon contract formation to commence work
• Final Payment: £200.00 payable before the Website goes live on your domain

4.2 Hosting Fees

Hosting services cost £9.99/month, charged monthly in arrears. The first month's hosting is included in the Total Fee. Subsequent months are billed separately on or around the anniversary of your website launch date.

4.3 Payment Methods

Payments must be made by credit card, debit card, or bank transfer through our designated payment processor (Stripe). We do not accept cash or cheques.

4.4 Late Payment

If Final Payment is not received within 10 Working Days of presentation of the Staging Site, we reserve the right to:

• Delete the Staging Site
• Suspend work on your project
• Retain the Deposit in full
• Charge interest on overdue amounts at 8% above the Bank of England base rate per annum

For Hosting Fees, if payment is more than 14 days overdue, we may suspend or terminate your hosting services and take your Website offline until payment is received.

4.5 No Refunds After Delivery

Once three design concepts have been delivered to you, no refunds are available for any reason, except as specified in clause 11 (Refund Policy).

5.1 Design Delivery

We will deliver three (3) unique design concepts within:

• Standard delivery: 10 Working Days from receipt of completed Design Questionnaire and Deposit
• Rush delivery: 5 Working Days (additional fee of £50.00 applies)

5.2 Timeline Guarantee

If we fail to deliver three design concepts within the agreed timeframe due to our fault, you are entitled to a full refund of your Deposit. This is your sole remedy for late delivery.

Important: This guarantee applies ONLY to the initial delivery of the three design concepts. It does NOT cover revision rounds, additional changes, or any subsequent work after the initial designs have been delivered.

Timelines are extended if delays are caused by you (incomplete questionnaire, late content provision, slow responses, etc.).

5.3 Design Selection

You must select one of the three design concepts within 10 Working Days of delivery. If you do not respond within this timeframe, the designs will be deleted and we retain the Deposit in full. If you do not like any of the designs, you may terminate the contract. In this case, we retain the Deposit in full and both parties' obligations cease.

5.4 Revision Round

After selecting your preferred design, you are entitled to one revision round. This covers changes to:

• Text and copy
• Images and photographs
• Contact details and information

The revision round does NOT include:

• Structural changes to the design or layout
• Changes to color schemes or typography
• Addition of new features or functionality
• Redesign of existing pages

Additional revisions or structural changes may be available for an additional fee at our discretion.

5.5 Staging Site

After the revision round, we will create a Staging Site for your final approval. The Staging Site will remain accessible for 10 Working Days. If Final Payment is not received within this period, the Staging Site will be deleted.

6.1 Information and Content

You must:

• Complete the Design Questionnaire accurately, thoroughly, and promptly
• Provide all required content, text, images, and materials in a timely manner
• Ensure all content provided is accurate and appropriate for your business
• Respond to design presentations and communications within 5 Working Days
• Review and approve designs and content carefully before final approval

6.2 Ownership and Rights

You warrant and represent that:

• You own or have rights to use all content, images, logos, and materials provided
• Your content does not infringe any third-party intellectual property rights
• Your content is not defamatory, obscene, offensive, or illegal
• You have authority to enter into this contract if acting on behalf of a business

6.3 Cooperation

You agree to cooperate with us and provide timely responses to facilitate efficient service delivery. Delays caused by your failure to provide information or respond promptly may extend delivery timelines.

7.1 Your Content

You retain all intellectual property rights in the content, text, images, logos, and materials you provide to us. Upon full payment of the Total Fee, you own this content absolutely.

7.2 Our Intellectual Property

We retain all intellectual property rights in:

• The Website design, structure, and layout
• WordPress themes and templates used
• Custom code, scripts, and functionality we create
• Design elements, graphics, and visual components
• Our working methods, processes, and documentation

7.3 License to Use

Upon full payment, we grant you a non-exclusive, non-transferable license to use the Website design and code solely for your business purposes, subject to:

• The Website remaining hosted with our services
• Continued payment of Hosting Fees
• Compliance with these Terms

You may not reproduce, modify, copy, sell, or distribute the design, code, or structural elements of the Website.

7.4 Third-Party Components

The Website may incorporate third-party plugins, themes, and software (e.g., WordPress core, plugins). These components are subject to their own licenses. We do not own or warrant these third-party components.

7.5 Portfolio and Marketing

We reserve the right to display your Website in our portfolio, case studies, and marketing materials, and to identify you as a client, unless you specifically request otherwise in writing.

8.1 Mandatory Hosting

Hosting your Website with our services is mandatory for the duration of our relationship. The Website cannot be transferred to or hosted with another provider. This is a fundamental term of our contract.

8.2 Hosting Services Included

Your Hosting Fee of £9.99/month includes:

• Web hosting on secure servers
• Security updates for WordPress core and plugins
• SSL certificate maintenance
• Uptime monitoring
• Technical support for hosting-related issues
• Basic performance optimization

8.3 Service Level and Uptime

While we strive for maximum uptime, we do not guarantee 100% availability. Scheduled maintenance will be performed during off-peak hours where possible. We are not responsible for downtime caused by factors outside our reasonable control.

8.4 Termination of Hosting

Either party may terminate hosting services by giving 3 months' written notice. Upon termination:

• You must pay all outstanding Hosting Fees for the notice period
• Your Website will be taken offline at the end of the notice period
• We will provide one final backup of your content within 14 days
• We have no obligation to assist with transferring your Website elsewhere
• The license to use our design and code (clause 7.3) terminates

8.5 Suspension for Non-Payment

If Hosting Fees remain unpaid for more than 14 days after the due date, we may suspend or terminate your hosting services immediately without further notice, and take your Website offline.

9.1 Our Warranties

We warrant that:

• Services will be provided with reasonable care and skill
• The Website will be compatible with common modern browsers and devices
• We have the right to grant the license in clause 7.3
• The Website will not infringe third-party intellectual property rights

9.2 Exclusions and Limitations

Except as expressly stated in clause 9.1, we provide no warranties, conditions, or terms (express or implied). To the fullest extent permitted by law, all implied warranties and conditions are excluded.

Specifically, we do not warrant that:

• The Website will be error-free or uninterrupted
• The Website will meet your specific requirements beyond the scope defined
• The Website will generate any particular level of traffic or business
• The Website will achieve any particular search engine ranking
• Third-party plugins or services will function perfectly at all times

9.3 Testing and Acceptance

You are responsible for thoroughly testing and reviewing the Website during the Staging Site phase. Your approval and acceptance of the final design constitutes acknowledgment that the Website meets the agreed specifications.

10.1 No Exclusion of Non-Excludable Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under English law

10.2 Exclusion of Indirect Losses

Subject to clause 10.1, we shall not be liable for:

• Loss of profits, revenue, or business
• Loss of anticipated savings
• Loss of business opportunity, goodwill, or reputation
• Loss of data or information
• Any indirect or consequential loss
• Any loss arising from third-party claims

10.3 Cap on Liability

Subject to clauses 10.1 and 10.2, our total liability under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the Total Fee (£250.00) paid by you.

10.4 Time Limits

No action, regardless of form, arising from or relating to these Terms may be brought by you more than one year after the cause of action has accrued.

11.1 Deposit Non-Refundable

The Deposit of £50.00 is non-refundable except:

• If we fail to deliver three design concepts within the agreed timeframe (clause 5.2)
• If we terminate the contract due to our inability to provide the Services

11.2 No Refunds After Delivery

Once three design concepts have been delivered, no refunds are available for any reason. If you choose not to proceed after viewing the designs, we retain the Deposit.

11.3 No Refund After Launch

Once the Final Payment has been made and the Website has gone live, no refunds are available under any circumstances.

12.1 Termination by You

You may terminate the contract:

• By not selecting any of the three design concepts (clause 5.3)
• By giving 3 months' notice to terminate hosting services (clause 8.4)

In both cases, we retain the Deposit and any other fees properly due.

12.2 Termination by Us

We may terminate the contract immediately by written notice if:

• You fail to pay any amount due within 14 days of the due date
• You breach any material term of these Terms
• You provide false, misleading, or inaccurate information
• You engage in abusive, threatening, or unreasonable behavior toward our staff
• Your content violates applicable laws or third-party rights
• You become insolvent, enter administration, or cease trading

12.3 Effect of Termination

Upon termination for any reason:

• All outstanding fees become immediately due and payable
• We will cease providing Services
• Your license to use the Website design and code terminates
• We may delete your Website and all associated data after 30 days
• If you have a Booking System with remaining contract months, you will be invoiced immediately for the lump sum of all remaining months (see clause 3.4)
• Clauses that by their nature should survive (payment, liability, IP) continue in force

18.1 Good Faith Negotiation

If a dispute arises, both parties agree to attempt to resolve it through good faith negotiation before commencing any legal proceedings.

18.2 Mediation

If negotiation fails, both parties agree to consider mediation before litigation. The costs of mediation shall be shared equally.

18.3 Small Claims

For claims not exceeding £10,000, either party may pursue the claim in the small claims court.

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any written quotation or proposal, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.

19.2 Amendments

We reserve the right to modify these Terms at any time. Changes will apply to new projects commenced after the change date. Changes will not affect existing projects already in progress.

19.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19.4 Waiver

No failure or delay by either party in exercising any right shall constitute a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.

19.5 Assignment

You may not assign, transfer, or subcontract your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any third party.

19.6 Third-Party Rights

A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

19.7 Notices

Any notice required to be given under these Terms shall be in writing and sent by email or recorded delivery post to the other party's last known address or email. Notices are deemed received:

• Email: Upon successful transmission
• Post: 2 Working Days after posting